Interaction Simulator - Current user:

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Select a campaign, agent, and simulation result to view details

Performance Analysis

Overall Performance

Opening the Call

Verification

Setting the Tone

Understanding the Need

Resolving the Issue

Closing the Call

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Sentiment Analysis

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Customer Satisfaction

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Improvement Recommendations

Leaderboard

Coming Soon

Agent Certification Progress

Campaign Progress Overview

Scenario Management

Existing Scenarios

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Scenario Name:

Scenario Description: This description will be used as the prompt for the simulation.

Automatic Failure Conditions: Define conditions that would automatically fail the agent regardless of score.

Grading Criteria:

Total Points: 22

Click to customize the grading criteria for this scenario.

Required Scenario